Frequently Asked Questions
Everything you need to know about comfort and care for your home.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day sleep trial. If you are not completely satisfied with your pillow, you can return it for a full refund, no questions asked.
Are your pillows machine washable?
Most of our pillows feature removable, machine-washable covers. For the pillow core itself, we recommend spot cleaning or following the specific care label instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which pillow is right for my sleeping position?
We provide a 'Pillow Finder' quiz on our homepage to help you choose between soft, medium, and firm lofts based on whether you are a side, back, or stomach sleeper.